Not able to open S2A product

Optical Toolbox
#1

Dear all, I’m not able to open S2A xml fails with SNAP. I downloaded the latest version of SNAP, I made all the updates, plugins, read the forum and so on, but no help. It gives me the following error:

Pasted image884×173 5.64 KB
I’m using Windows 7 (64 bit). There are no problems with S1 products. Tanks in advance, Kaire

Problems to visualize RGB o single band Sentinel 2A
#2

Possible causes are :

  • Your download of the product failed and you have a corrupted product
  • You are hitting the Windows limitation with path length : try to put your product in a shorter path (try at the root of a filesystem for example). You can change the name of the product directory too, to shorten it.
#3

Thank you very much, I changed the name of the safe file and it helped.