It is not easy to help with little information about your system, data, version…
- Open S2 files via
File > Import > Optical > Sentinel-2 > L1Cand select the xml file in the folder above. It is named like S2A_OPER_MTD_SAFL1C_PDMC[…].xml_. Select a resolution then. - If step 1 is done you can open the data, make an image composite or work with individual bands.
- Please open
Tools > Manage external tools > Sen2Cor > Editand post a screenshot of the tab System variables