Can't load requested DLL

Hello,
I have installed Sen2Cor as it is stated in the installation pdf (http://step.esa.int/thirdparties/sen2cor/2.3.1/[L2A-SUM]%20S2-PDGS-MPC-L2A-SUM%20[2.3.0].pdf)
and following the youtube video (SNAP-Sen2Cor installation on Windows 10). I keep getting an error in the Sen2Cor log that states I ‘Can’t load the requested DLL’ and ‘IOError: Error reading file’ ‘failed to load external entity’. I received no indication of an error while I was installing the Sen2Cor. Any suggestions would be greatly appreciated.

Addy

Hi,

please, could you upload the log file?