Is this the only way to ask for help on the SNAP Toolbox or is there a formal help desk email?
The details at: http://step.esa.int/main/community/ suggest if the question isn’t responded to by the community a developer should respond within 24 hours except on public holidays but it gives no alternatives. I’m not alone in having a 0 responses question open for a long time. How do we deal with these issues that aren’t resolved through the forum? Should we escalate to a formal help email address with these queries? Which email address should we use?