Failed to Open Sentinel level 1 data in SNAP

I was trying to open sentinel 2A level 1 data in SNAP but it is showing “Failed to open image view”. I was uninstalling and installing the SNAP on my computer several times to run this data but could not do it. Could you please help me to solve this issue?
Best Regards

without knowing more about your system, it is not possible to help you.
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