No open archive Sentinel-2

Hello! Archive snapshot with Sentinel-2 does not open in SNAP? Although the images from Sentinel-1 are downloaded as an archive

Can you please explain it more detailled?

Use screenshots and examples to help us understand.

After I downloaded the image from the satellite Sentinel-2, I open it in SNAP archive and I get an error.

where did you download the data from? what do you mean by “snap archive”? what error do you get?