To whom it may concern,
I have been using SNAP to process RadarSat2 data over the last couple of years. I have always been able to import my zip file; however, now I receive the error “No appropriate product reader found” when I attempt to do so. I have tried reading in a zip file that I previously processed in SNAP a year ago and it will also no longer load.
Additionally, when I click on the little red circle in the bottom right hand corner of the screen, there is a message that states: Unexpected Exception: java.lang.IllegalStateException has occurred located in my C:/users/kmboston/AppData/Roaming/SNAP/var/log folder.
I am working on a windows 10. I have uninstalled SNAP and reinstalled the latest version (9.0.0). I have checked my plugin toolboxes and I have the Sentinel 1,2,3, and RadarSat toolkits active. Please let me know if there is any additional information I can provide.