SNAP can't open tiff files

Hello.I want snap images with geotiff format, it doesn’t open in gis and the images are black. What should I do ?

I think it is a problem with SNAP 10. It can’t open GeoTiff files, they are are blank. The same files are perfectly fine in QGIS and even in Windows file explorer window.

Hello @Tomcater,

Are these files created with SNAP?

Almost any tif files are blank in SANP10. For example Sentinel2 tif files downloaded from Sentinel Hub are blank. Snap 9 worked with them well.

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Unfortunately, I cannot reproduce the error with SNAP 10. Could you please provide one of the files you are trying to open?