Before reporting an issue please read the corresponding section in help/tutorials to see that you have understood standard processing.
Check whether the issue has already been discussed by using the search-function.
Please note that creating new topics is not available for new forum accounts with no read/search activity on the forum.
Please report everything needed to recreate the issue, namely:
- Write your post in English language
- List the exact processing steps needed to recreate the issue
- In case of error messages it is better to copy the text message into your post, instead of posting a screenshot, because the text in images cannot be found by the search function of this forum.
- Feel free to illustrate your problem by providing screenshots of the SNAP user interface, the data you are using or the results you generated.
- Provide files you are using, e.g. batch or python scripts, or the GPF graph files.
- Please name SNAP and Toolbox version, the operating system, and the amount of RAM
- Identify the relevant satellite products by giving the full name of the product
- Attaching the log file is also often helpful.
You can find the log file by selecting from the menu Help / Show Log Directory.
Make sure to reproduce the error first and then attach the messages.log file.
Also, we have a collection of Frequently Asked Questions that you can consult:
Collection of SNAP and Toolbox related FAQs
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