AppData\Roaming\SNAP\var/log

shghah · February 13, 2025, 7:23pm

Hello, I keep getting this error on SNAP. I have attached the photos related to the error. Thank you very much for your help.
Screenshot 2025-02-13 212709

File inside the VAR folder;

diana_harosa · February 14, 2025, 7:21am

Could you provide your SNAP version?

shghah · February 14, 2025, 10:22am

yes,version11

aambrozio · February 18, 2025, 2:01pm

Please share the file “C:\Users\KARBAR\AppData\Roaming\SNAP\var\log\messages.log”.

shghah · February 18, 2025, 2:18pm

messages.log (90.7 KB)

aambrozio · February 18, 2025, 2:43pm

Thank you. Unfortunately, we do not see anything anomalous in the log you sent.

Please do the following:

Open SNAP;
Do the minimum number of steps necessary to make the error happen again;
Close SNAP;
Send us the files messages.log, and also messages.log.1 (if it exists) just for good measure;
List as accurately as possible the steps you followed on point 2.

shghah · February 18, 2025, 3:19pm

Thank you very much for your time.
messages.log (90.7 KB)
massages.files.zip (60.6 KB)

aambrozio · February 19, 2025, 4:22pm

We have identified a bug related to the error you encountered. You can track its progress via the Jira ticket SNAP-3592.

However, we were unable to reproduce the error using the graph you provided. Additionally, since this bug only affects the help framework, it does not impact your results.

As a temporary workaround, you can use the SNAP Online Help to consult the affected sections, such as the Options Dialog.

Thank you for reporting this issue.