Dear,
I downloaded the S2 and S3 Level 1 images and I’m getting these messages when I try to open them using SNAP 9.0.8
Please, could you help me to solve this issue?
Thank you very much!
Amália
Dear,
I downloaded the S2 and S3 Level 1 images and I’m getting these messages when I try to open them using SNAP 9.0.8
Hi Amália,
Have you already tried to delete the <user_profile>/ .snap/auxdata/gdal folder and restart SNAP?
Could you also attach the SNAP log after reproducing the error. It can be accessed using the Help → Show Log Directory?
Dear @diana_harosa
Thank you very much for the quick answer!
I just tried to delete this folder: /Users/amaliadetoni/.snap/auxdata/gdal
I’m still having the same problem, the L1 files won’t open
I attached the SNAP log.
What should I do?
Thank you again!
Best
Amália
messages.log (28.2 KB)
messages.log.1 (35.0 KB)
messages.log.2 (95.0 KB)
updater.log.0 (679.7 KB)
Sorry Amália, but I can’t find the error in your log file. A new log file is generated every time SNAP is launched. I need the messages.log file generated after reproducing the error:
Could you also provide your MacOS version?
Thanks,
Diana
Hi @diana_harosa ,
Thank you SO much!
The plugins weren’t activated at all. When I activated them, the images opened normally!
Thank you very much for your help and attention!
Have a great day!
Cheers,
Amália