Error opening Sentinel 2 with SNAP 14

Optical Toolbox Sentinel 2 Problem Reports
1

Hello
I can’t open some bands of Sentinel-2 images that we processed from Level 1A using the latest version of sen2cor

reporte_problema_apertura_1
reporte_problema_apertura_11061×837 22.1 KB

reporte_problema_apertura_2
reporte_problema_apertura_21062×784 22.1 KB

2

Could you please provide the name of the product?

Thank you!