Error when read Radarsat2 data

I have an error on SNAP as “ [input…/product.xml]: java.lang.NullPointerException”

How can I fix it?? I cannot open my image
I am using SNAP 5.0 version

which mode is yours?

Thanks for reply.
My image mode is ULTRA-FINE.
You can see my error on the link below.
And I’m using SNAP 5.0

i just tested the import with ultra fine mode data from here: (at the bottom)

For me it works fine. Could it be that the data was not downloaded (or extracted) completely?
You could check the file size in order to find out.

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