The problem is that it is not possible to write to the: “C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ESA SNAP” directory.
My SNAP directory is protected and this cannot be changed for some reason, even if the UAC is set to the lowest level (i.e. not recommended). I am an administrator on the computer so I’m a bit confused.
My next attempt will involve removing SNAP 10.0 and deleting all references to this program in the Windows registry. Then installing 11.0. I’ll let you know if this works…
EDIT: It worked! I should note that I chose to not have a desktop link this time 