Java error when open product

Hello, when I want to open product appears: " java.nio.file.InvalidPathException: Illegal char <:> at index 11: ShellFolder: 0x11" .

Hello,
Please provide more details, what kind of product and the product location.
Also, please provide the entire error message (click on the red icon on lower right corner).

Hello. When I want to click " open product" appears this message

This message:
java.nio.file.InvalidPathException: Illegal char <:> at index 11: ShellFolder: 0x11
at sun.nio.fs.WindowsPathParser.normalize(Unknown Source)
at sun.nio.fs.WindowsPathParser.parse(Unknown Source)
at sun.nio.fs.WindowsPathParser.parse(Unknown Source)
at sun.nio.fs.WindowsPath.parse(Unknown Source)
at sun.nio.fs.WindowsFileSystem.getPath(Unknown Source)
at org.esa.snap.vfs.VFS.get(VFS.java:140)
at org.esa.snap.vfs.NioPaths.get(NioPaths.java:43)
at org.esa.snap.rcp.actions.file.ProductOpener.openProduct(ProductOpener.java:133)
at org.esa.snap.rcp.actions.file.OpenProductAction.execute(OpenProductAction.java:126)
at org.esa.snap.rcp.actions.file.OpenProductAction.actionPerformed(OpenProductAction.java:111)
at org.openide.awt.AlwaysEnabledAction$1.run(AlwaysEnabledAction.java:199)
at org.openide.util.actions.ActionInvoker$1.run(ActionInvoker.java:95)
at org.openide.util.actions.ActionInvoker.doPerformAction(ActionInvoker.java:116)
at org.openide.util.actions.ActionInvoker.invokeAction(ActionInvoker.java:99)
at org.openide.awt.AlwaysEnabledAction.actionPerformed(AlwaysEnabledAction.java:202)
at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)
at java.awt.AWTEventMulticaster.mouseReleased(Unknown Source)
at java.awt.AWTEventMulticaster.mouseReleased(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source)
at javax.swing.JComponent.processMouseEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$500(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
[catch] at org.netbeans.core.TimableEventQueue.dispatchEvent(TimableEventQueue.java:159)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

And your product path? Can you make a screen shot?

Just trying to understand: the error appeared after the product (from your screenshot) was opened, or this error appears when you try to open a new product (in this case I need the path of the product you are trying to open and throws that error)

this error appears whwn I try to open a new product

Actually, you should make a screenshot before the error appearance, in order to be able to see what are you trying to open.
On the other hand, can you clear you recently opened products list and try again?

In few minutes I’ll try again according to your answer. Thank you

Hello Oana,
I clear recently opened products and try again but keep doing the same.
This is the screenshot how I started

Ok, I understand that you started by clicking on Open Product.
What I am interested and I didn’t obtained yet from you is if:
1/ the error appears immediately after clicking Open Product (without to open a dialog to let you choose a product);
In this case, the error should appear every time on Open Product click, but from one of your previous screenshots it is visible you have manage to open a product.
2/ the error appears after choosing a product to be opened, from the dialog opened by Open Product. This product path is what I asked.

So, which is it? 1 or 2?

Also, I see the drive G in your opened product location, have you used a removable USB storage, opened a product, then remove the external storage, and then when you tried to open again a product, the error appeared?

You can also try to delete C:\Users\[your_username]\AppData\Roaming\SNAP before opening SNAP again.

Hello Oana
The case 1 is. Today appears too. The product that you saw in the screenshot , I load it from the directory by dragging the file MTD_MSIL1C.
I don’t use removable USB storage., the drive G is one disk in my computer. I have three disk.

OK, thank you for the clarification.
One of the new features of SNAP 7 is Virtual File Systems support, and it seems you have an old product path stored which is no longer compatible with the current version.
If deleting C:\Users\[your_username]\AppData\Roaming\SNAP doesn’t solve the problem, try to re-install SNAP by choosing to delete all SNAP previous data when uninstalling.

Ok, Thank you for all. I’ll delete all SNAP and I re-install it. I’ll tell you later

I made this and now works correctly. Thank you for all