Long Term Access (LTA) problem when downloading Sentinel-2 product

vicencpala · July 14, 2021, 10:05am

The restoration of the Sentinel-2 OFFLINE product S2A_MSIL1C_20180418T104021_N0206_R008_T31TEF_20180418T125356 was triggered 2 days ago and the status of the order is set to FAILED. I’ve tried to trigger again the product restoration but the status remains as failed and the product is never restored. What is possible to do to perform an effective product restoration?

vicencpala · July 14, 2021, 10:06am

marpet · July 14, 2021, 10:17am

Hi,
the best option is to contact the support at eosupport@copernicus.esa.int

vicencpala · July 14, 2021, 10:23am

Thanks a lot!

gbrelstaff · July 14, 2021, 10:55am

That product can be readily downloaded at no cost from CreoDias as long as you register and login.

The web-page looks like this

vicencpala · July 14, 2021, 12:12pm

Thanks a lot!