Having submitted a bug report on the SNAP category last week I see it has barely been read. Looking through the posts, I see this seems to be true for a lot of the reports made on this forum that don’t relate to a specific toolbox.
There are specific recommendations on the ESA website about general users first submitting their reports to this forum. As a non-developer of SNAP, using git to report the issues goes against the recommendations and use of JIRA as suggested in the sticky thread on the SNAP forum can’t be done as that is not editable by the public.
I’d like to suggest that you have a tag for problem reports as in the s1tbx channel, or a completely separate channel dedicated to SPRs. Currently there seems to be a disconnect between a desire to allow the public to report issues and the practicality of doing so in a way that sees them picked up by the team.
Please consider how SPRs can best be brought to the attention of the right people.