Hi all,
I am having issues with loading Sentinel-2 data into SNAP. I’m kind of new to this and haven’t used SNAP before but I guess you can just kind of load a downloaded zip file into the software. However, I tried this on SNAP 13 (uninstalled and re-installed) and SNAP 12, but none of them would load the imagery. Steps that I follow:
- download the data from Copernicus Browser:
which gives me:
and in the end the zip file is just in my folder like:
- I try to load it into SNAP (here version 12) :
which just gives me this, no progression at all:
- then I tried unzipping the file and load the .xml:
same thing, nothing happens:
and with the manifest.safe file:
Can someone give me any guidance on this, it shouldn’t be that hard just loading in a file, right? Anyway, I do not proceed in doing so.
Thanks!
Hi @yoni.verhaegen
Could you please check whether the following directory has been created and attach a screenshot of its contents?
/Users/<user>/.snap/auxdata/gdal
Also, please check whether there is a gdal.lock file at the same level as the gdal folder. If you find it, please delete it and restart SNAP.
Thank you,
Diana
Hi! Thanks for the response, the folder looks like this:
see comment above. I also deleted the lock file but didn’t solve the problem. In fact, every time I try to load in the .zip file the lock file appears again.
Could you try deleting the entire gdal folder as well?
Also, could you provide some information about your OS?
Thank you!
Hi, see above for the OS info 
deleting the gdal folder does not work…
Did you use the macOS ARM or the macOS Intel installer?
We tested on macOS Monterey version 12.7.4 and could not reproduce the issue.
Could you please attach the messages.log file generated after reproducing the issue?
Thank you,
Diana
