S2 and C3 bin files not being extracted from raw binary data

I am working with Chandrayaan-2 full-pol radar data and trying to extract S2 and C3 elements.

I upload the data, input the row and column values, select monostatic and S2 for extraction, but when PolSarPro starts running I get an error saying S11, S12, S21, and S22 bin files were not created.

Does anyone know what can cause this error? I have been troubleshooting for a while, but have had no luck.