SNAP 5.0 Installation Error in Windows 10 SOLVED

Hello all,

I am a relatively new SNAP user and I am having an issue with the installation of SNAP. The installer is giving the error pictured below:

The error log reads as follows: The filename, directory name, or volume label syntax is incorrect
at Method)
at Source)
at Source)
at com.install4j.runtime.installer.helper.LoggerImpl.(
at com.install4j.runtime.installer.helper.Logger.getInstance(
at com.install4j.runtime.installer.helper.Logger.getImpl(
at com.install4j.runtime.installer.ContextImpl.(
at com.install4j.runtime.installer.InstallerContextImpl.(
at com.install4j.runtime.installer.frontend.InstallerWizardScreenExecutor.(
at com.install4j.runtime.installer.Installer$
at java.awt.event.InvocationEvent.dispatch(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$500(Unknown Source)
at java.awt.EventQueue$ Source)
at java.awt.EventQueue$ Source)
at Method)
at$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at Source) The filename, directory name, or volume label syntax is incorrect
at Method)
at Source)
at Source)
at com.install4j.runtime.installer.InstallerVariables.initSystemVars(
at com.install4j.runtime.installer.InstallerVariables.initCommandLine(
at com.install4j.runtime.installer.Installer.getScreenExecutor(
at com.install4j.runtime.installer.Installer.runInProcess(
at com.install4j.runtime.installer.Installer.main(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(
at com.exe4j.runtime.WinLauncher.main(
at com.install4j.runtime.launcher.WinLauncher.main(

This is a new laptop which I successfully installed SNAP on yesterday, however, I was having separate issues with the sen2cor plugin. In an attempt to find a solution, I uninstalled SNAP and was presented with the error upon trying to reinstall. I tried redownloading the installation file to ensure it was not corrupted with no luck. I am unsure where to go from here and any help would be appreciated.


That’s an error I haven’t seen before.
Have you restarted your laptop? Maybe the was still process hanging from the uninstallation which hold a directory.

It apparently had something to do with the administrative privileges on the computer. I had been assigned temporary administrator privileges, but they had apparently been reset by a network push. Someone with administrative privileges from our support group was able to successfully reinstall. Thanks!