Hi
Is this product located in the root directory. Like in C:\ or D:\?
If so, please move the product into some folder. Then it should work.
A ticket has been created and a fix is already in the works.
[SNAP-3479] Exception in decode qualification of ZnapProductReader - JIRA (atlassian.net)
For future bug reports. Please provide the exception as text. It can be copied from the dialog.
Thanks