Snap can`t download the orbit files

Hello !!
I am using sentinel 1 products and i am trying to do a coregistration but an error message stops me . No orbit files !
I went to to download them , but snap dont recognise them . As a result , i went to Apply Orbit Files , select my product and press run .But i have thos error mesage (picture).
Pleasee heeelp !!

Do you still have the problem?
@lveci why aren’t the orbit files downloaded from the STEP server?

Thank you for your response . There was a problem with the computer . I solved it !!