SNAP hang on start on Centos 6.5 box

I’ve installed SNAP for unix ( ).
My box have the following VGA compatible controller: NVIDIA Corporation GK107GL [Quadro K2000] (rev a1)
I’ve installed sentinel 2 toolbox.

Thanks a lot for any suggestion.

 A fatal error has been detected by the Java Runtime Environment:
#  SIGSEGV (0xb) at pc=0x00007f31c506973a, pid=30390, tid=139661521442560
# JRE version: Java(TM) SE Runtime Environment (8.0_45-b14) (build 1.8.0_45-b14)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.45-b02 mixed mode linux-amd64 )
# Problematic frame:
# v  ~BufferBlob::jni_fast_GetLongField
# Failed to write core dump. Core dumps have been disabled. To enable core dumping, try "ulimit -c unlimited" before starting Java again
# An error report file with more information is saved as:
# /root/.snap/var/log/hs_err_pid30390.log
# If you would like to submit a bug report, please visit:
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug

Could you please send us the file /root/.snap/var/log/hs_err_pid30390.log?
Many thanks in advance.

Hi Nicolas,

In attach.

Thank you very much

Donato Airaghi

System Administrator

Serco - JRC Ispra

Hi Donato,

It is probably due to a driver problem. What “box” are you using?

I created an issue on JIRA to investigate further:

On the mean time, you could remove the “snap-wordwin” module, by moving /opt/snap/snap/modules/org-esa-snap-snap-worldwind.jar to a backup location of your choice. That will deactivate the module, you won’t have the worldwind view (3D world map) but the rest of the application should work fine.


Nicola’s hint is ok but after such an oppressive removal of a module you should then also delete SNAP’s user directory $USER_HOME/.snap/ or at least the var, cache, and config folders contained therein (because they may stilll have references to the removed module and SNAP may produce other errors in this case).

– Norman

Hi Norman, Nicolas,
I confirm that without worldwind view (3D world map) the rest of the application works fine …
Thanks a lot.

Info on my hw:
n. 4 Intel® Xeon® CPU E5-2650 v2 @ 2.60GHz 8 core (32 core tot.)
256 GB ram
VGA compatible controller: NVIDIA Corporation GK107GL [Quadro K2000] (rev a1)


in snap, menu Help - Tutorials, I get error
“Sorry, it seems that there is no browser available”
Firefox is installed, and I’ve reinstalled snap after firefox installation …
Thanks in advance for help

Hi Don,

May be SNAP doesn’t find a Default Browser on you system. You can
specify a browser manually from the Tools/Option menu. On the Proxy
setting page, you can select the web browser.

The Tutorials page is there:
We’ll keep populating it.