Hello,
I’ve experienced issues with the installation of SNAP: I’ve downloaded esa-snap_windows-x64_2_0-beta-07.exe but when I attempt to install the software I receive an error stating the JVM is damaged (I have updated my version of Java to jre1.8.0_60) and I should re-install or define EXE4J_JAVA_HOME. The Log file is below.
Any advice on the best course of action would be gratefully received!
number of sections: 6
size of optional headers: 240
resSectionTableStart: 704
rawDataSize: 2048, rawDataOffset: 332288
sun.locale.formatasdefault is true
language/country is en_GB
GetTempPath returned 33 (last error 183)
make dir returned -1
change working directory to F:\software
single instance mode
semaphore name Local\f:_software_esa-snap_windows_2_0-beta-07.exe, code 0, value 0000000000000078
Init done
Starting work
number of sections: 6
size of optional headers: 240
resSectionTableStart: 704
rawDataSize: 2048, rawDataOffset: 332288
starting at 334336
verifying integrity length 215974130
checksums: 4029037060 4029037060 -265930236 -265930236
GetTempPath returned 33 (last error 183)
make dir returned -1
tempPath is C:\Users\Todd\AppData\Local\Temp
tempFile is C:\Users\Todd\AppData\Local\Temp\e4j7BC9.tmp
Temp dir3: C:\Users\Todd\AppData\Local\Temp\e4j7BC9.tmp_dir1443444999
native lib dir is
GetTempPath returned 33 (last error 183)
make dir returned -1
Setting PATH (native libs) C:\Program Files (x86)\Google\Chrome\Application;C:\ProgramData\Oracle\Java\javapath;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Intergraph\Grid Analysis SDK\1.0\Program;c:\Program Files (x86)\Intel\iCLS Client;c:\Program Files\Intel\iCLS Client;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0;C:\Program Files\Intel\Intel® Management Engine Components\DAL;C:\Program Files\Intel\Intel® Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT;c:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Skype\Phone
extracting files
Included files: 13
extracting C:\Users\Todd\AppData\Local\Temp\e4j7BC9.tmp_dir1443444999\i4jruntime.jar (size: 1429809)
extracting C:\Users\Todd\AppData\Local\Temp\e4j7BC9.tmp_dir1443444999\i4jparams.conf (size: 281455)
extracting C:\Users\Todd\AppData\Local\Temp\e4j7BC9.tmp_dir1443444999\i4j_extf_0_1buu1c8.utf8 (size: 32917)
extracting C:\Users\Todd\AppData\Local\Temp\e4j7BC9.tmp_dir1443444999\i4j_extf_1_1buu1c8_1v25hy1.png (size: 5234)
extracting C:\Users\Todd\AppData\Local\Temp\e4j7BC9.tmp_dir1443444999\i4j_extf_2_1buu1c8_1fbgbjg.png (size: 66565)
extracting C:\Users\Todd\AppData\Local\Temp\e4j7BC9.tmp_dir1443444999\i4j_extf_3_1buu1c8.html (size: 37091)
extracting C:\Users\Todd\AppData\Local\Temp\e4j7BC9.tmp_dir1443444999\i4j_extf_4_1buu1c8_olywn7.png (size: 4680)
extracting C:\Users\Todd\AppData\Local\Temp\e4j7BC9.tmp_dir1443444999\i4j_extf_5_1buu1c8_6fxsu3.ico (size: 76126)
extracting C:\Users\Todd\AppData\Local\Temp\e4j7BC9.tmp_dir1443444999\installer.ico (size: 27766)
extracting C:\Users\Todd\AppData\Local\Temp\e4j7BC9.tmp_dir1443444999\MessagesDefault (size: 32917)
extracting C:\Users\Todd\AppData\Local\Temp\e4j7BC9.tmp_dir1443444999\platform.zip (size: 70752)
extracting C:\Users\Todd\AppData\Local\Temp\e4j7BC9.tmp_dir1443444999\stats.properties (size: 8546)
extracting C:\Users\Todd\AppData\Local\Temp\e4j7BC9.tmp_dir1443444999\user.jar (size: 27570)
extracting files done
Current working dir: C:\Users\Todd\AppData\Local\Temp\e4j7BC9.tmp_dir1443444999
Full JRE path: C:\Users\Todd\AppData\Local\Temp\e4j7BC9.tmp_dir1443444999\jre.tar.gz
No JRE included
LoadDLL (0, (null), 0)
Searching for a JVM
GetTempPath returned 33 (last error 2)
make dir returned -1
Testing location (type Y)
GetTempPath returned 33 (last error 183)
make dir returned -1
Testing location JAVA_HOME (type E)
checkJavaExe (C:\Program Files (x86)\Java\jre7\bin\java.exe, [out], 1.8, , 0)
file doesn’t exist
checkJavaExe returning 0
GetTempPath returned 33 (last error 183)
make dir returned -1
Testing location JDK_HOME (type E)
checking app id allinstdirs0941-5747-6134-5911 (&d, 0000000000000000)
could not query value node 0
checking app id allinstdirs0941-5747-6134-5911 (&d, 0000000000000100)
could not query value node 0
checking app id allinstdirs0941-5747-6134-5911 (&d, 0000000000000000)
could not query value node 0
checking app id allinstdirs0941-5747-6134-5911 (&d, 0000000000000100)
could not query value node 0
Search sequence finished
ERROR: No JVM found
Download location:
LoadDLL (1, C:\Program Files (x86)\Java\jre1.8.0_60\bin\java.exe, 1)
Got JRE location C:\Program Files (x86)\Java\jre1.8.0_60\bin\java.exe (java exe: 1)
MinVersion: 1.8, MaxVersion:
checkJavaExe (C:\Program Files (x86)\Java\jre1.8.0_60\bin\java.exe, [out], 1.8, , 1)
file exists
GetTempPath returned 33 (last error 183)
make dir returned -1
tempPath is C:\Users\Todd\AppData\Local\Temp
tempFile is C:\Users\Todd\AppData\Local\Temp\e4j9082.tmp
Exit Code 0
Java version: 1.8.0_60
got version from execution 1.8.0_60
checkJavaExe returning 1
Trying to load JVM-DLL from c:\program files (x86)\java\jre1.8.0_60\bin\java.exe
Setting PATH C:\Program Files (x86)\Google\Chrome\Application;C:\ProgramData\Oracle\Java\javapath;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Intergraph\Grid Analysis SDK\1.0\Program;c:\Program Files (x86)\Intel\iCLS Client;c:\Program Files\Intel\iCLS Client;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0;C:\Program Files\Intel\Intel® Management Engine Components\DAL;C:\Program Files\Intel\Intel® Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT;c:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Skype\Phone;c:\program files (x86)\java\jre1.8.0_60\bin
Trying c:\program files (x86)\java\jre1.8.0_60\bin\hotspot\jvm.dll (exists 0)
Trying c:\program files (x86)\java\jre1.8.0_60\bin\client\jvm.dll (exists 1)
Failed with error code 193
Trying c:\program files (x86)\java\jre1.8.0_60\bin\server\jvm.dll (exists 0)
Trying c:\program files (x86)\java\jre1.8.0_60\bin\classic\jvm.dll (exists 0)
Trying c:\program files (x86)\java\jre1.8.0_60\bin\jrockit\jvm.dll (exists 0)
Setting PATH C:\Program Files (x86)\Google\Chrome\Application;C:\ProgramData\Oracle\Java\javapath;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Intergraph\Grid Analysis SDK\1.0\Program;c:\Program Files (x86)\Intel\iCLS Client;c:\Program Files\Intel\iCLS Client;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0;C:\Program Files\Intel\Intel® Management Engine Components\DAL;C:\Program Files\Intel\Intel® Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT;c:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Skype\Phone
Setting PATH C:\Program Files (x86)\Google\Chrome\Application;C:\ProgramData\Oracle\Java\javapath;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Intergraph\Grid Analysis SDK\1.0\Program;c:\Program Files (x86)\Intel\iCLS Client;c:\Program Files\Intel\iCLS Client;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0;C:\Program Files\Intel\Intel® Management Engine Components\DAL;C:\Program Files\Intel\Intel® Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT;c:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Skype\Phone;c:\program files (x86)\java\jre1.8.0_60\bin…\jre\bin
Trying c:\program files (x86)\java\jre1.8.0_60\bin…\jre\bin\hotspot\jvm.dll (exists 0)
Trying c:\program files (x86)\java\jre1.8.0_60\bin…\jre\bin\client\jvm.dll (exists 0)
Trying c:\program files (x86)\java\jre1.8.0_60\bin…\jre\bin\server\jvm.dll (exists 0)
Trying c:\program files (x86)\java\jre1.8.0_60\bin…\jre\bin\classic\jvm.dll (exists 0)
Trying c:\program files (x86)\java\jre1.8.0_60\bin…\jre\bin\jrockit\jvm.dll (exists 0)
Setting PATH C:\Program Files (x86)\Google\Chrome\Application;C:\ProgramData\Oracle\Java\javapath;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Intergraph\Grid Analysis SDK\1.0\Program;c:\Program Files (x86)\Intel\iCLS Client;c:\Program Files\Intel\iCLS Client;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0;C:\Program Files\Intel\Intel® Management Engine Components\DAL;C:\Program Files\Intel\Intel® Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT;c:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Skype\Phone
ERROR: Could not get DLL-Handle.
ERROR: Could not load functions