SNAP - Problem with Windows 7


#1

I installed SNAP 6.0 on Windows 7 without problems, but when I want to start the software (even as an administrator) the program does not start.

I wanted to start from the command line of the application and it displays the following:

The launcher has determined that the parent process has a console and will reuse
** it for its own console output.**
Closing the console will result in termination of the running program.
Use ‘–console suppress’ to suppress console output.
Use ‘–console new’ to create a separate console window.

[error occurred during error reporting (null), id 0xc0000005]

#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc = 0x0000000076d4f804, pid = 8060, t
id = 0x0000000000003290
#
# JRE version: Java ™ SE Runtime Environment (8.0_102-b14) (build 1.8.0_102-b1
4)
# Java VM: Java HotSpot ™ 64-Bit Server VM (25.102-b14 mixed mode windows-amd6
4 )
# Problematic frame:
# C [USER32.dll + 0xf804]
[error occurred during error reporting (printing problematic frame), id 0xc00000
05]

# Failed to write core dump. Minidumps are not enabled by default on client vers
ions of Windows
#
# An error report file with more information is saved as:
# C: \ Users \ xxxxxxxx \ AppData \ Local \ Temp \ hs_err_pid8060.log
#
# If you would like to submit a bug report, please visit:
# http://bugreport.java.com/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

Anyone who can help me with this problem? Thank you.


#2

I have the same problem under Windows 10 which leads me to believe this is not Windows 10 specific. Had you recently upgraded OS?


#3

Windows Event Log likely has more information about the problem.


Loading error within Windows 10
#4

It must be something from the operating system itself, I just installed SNAP in Windows 8 without any problem, I have searched for some solution but I have not found anything yet.


#5

I have the log, but I do not have the knowledge to be able to identify the failure correctly, apparently it is a problem with Java, but the same log indicates that it is something external to the Java Virtual Machine, then I leave the content of the log and if someone can review it and tell me the way forward I appreciate it, greetings.

A fatal error has been detected by the Java Runtime Environment:

EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x0000000076d4f804, pid=9916, tid=0x0000000000002a34

JRE version: Java™ SE Runtime Environment (8.0_102-b14) (build 1.8.0_102-b14)

Java VM: Java HotSpot™ 64-Bit Server VM (25.102-b14 mixed mode windows-amd64 )

Problematic frame:

C [USER32.dll+0xf804]

[error occurred during error reporting (printing problematic frame), id 0xc0000005]

Failed to write core dump. Minidumps are not enabled by default on client versions of Windows

If you would like to submit a bug report, please visit:

http://bugreport.java.com/bugreport/crash.jsp

The crash happened outside the Java Virtual Machine in native code.

See problematic frame for where to report the bug.

--------------- T H R E A D ---------------

Current thread (0x0000000026263000): JavaThread “AWT-Windows” daemon [_thread_in_native, id=10804, stack(0x00000000278e0000,0x0000000027ae0000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000000d8160036

Registers:
RAX=0x0000000076d4f804, RBX=0x0000000000000020, RCX=0x0000000000000003, RDX=0x00000000776ad550
RSP=0x0000000027adf428, RBP=0x0000000027adf558, RSI=0x0000000000000001, RDI=0xffffffffbd0126fa
R8 =0x0000000000000000, R9 =0x0000000000002a34, R10=0x00000000003639d0, R11=0x0000000027adf1f2
R12=0x00000000261f87c0, R13=0x00000000224f32c8, R14=0x0000000027adf578, R15=0x0000000026263000
RIP=0x0000000076d4f804, EFLAGS=0x0000000000010206

Top of Stack: (sp=0x0000000027adf428)
0x0000000027adf428: 00000000776ad8c8 0000000000000003
0x0000000027adf438: 00000000776ad550 0000000000000000
0x0000000027adf448: 0000000000002a34 00000000ffffffff
0x0000000027adf458: 00000000ffffffff 0000000000000000
0x0000000027adf468: 0000000000000000 0000000000000000
0x0000000027adf478: 0000000000000000 00000000775e0000
0x0000000027adf488: 0000000000000000 fffffffffffffffe
0x0000000027adf498: fffffffffffffffe 0000000027adf578
0x0000000027adf4a8: 00000000776ad9d9 00000000262631f8
0x0000000027adf4b8: 0000000026263000 0000000026263000
0x0000000027adf4c8: 0000000026263000 fffffffffffffffe
0x0000000027adf4d8: 0000000026263000 0000000002bc8334
0x0000000027adf4e8: 0000000002bd7f14 00000000224f32c8
0x0000000027adf4f8: 00000000224f32c8 0000000026263000
0x0000000027adf508: 0000000026263000 0000000002bd7c42
0x0000000027adf518: 0000000027adf518 00000000224f32c8

Instructions: (pc=0x0000000076d4f804)
0x0000000076d4f7e4: 02 00 00 5f 5e 5d 5b c3 90 90 90 90 4c 8b d1 b8
0x0000000076d4f7f4: 8c 10 00 00 0f 05 c3 90 90 90 90 90 90 90 90 90
0x0000000076d4f804: ff 25 2c 08 41 61 24 20 00 e8 3e ff ff ff 48 83
0x0000000076d4f814: c4 38 c3 90 90 90 90 90 90 90 90 90 48 8b c4 48

Register to memory mapping:

RAX=0x0000000076d4f804 is an unknown value
RBX=0x0000000000000020 is an unknown value
RCX=0x0000000000000003 is an unknown value
RDX=0x00000000776ad550 is an unknown value
RSP=0x0000000027adf428 is pointing into the stack for thread: 0x0000000026263000
RBP=0x0000000027adf558 is pointing into the stack for thread: 0x0000000026263000
RSI=0x0000000000000001 is an unknown value
RDI=0xffffffffbd0126fa is an unknown value
R8 =0x0000000000000000 is an unknown value
R9 =0x0000000000002a34 is an unknown value
R10=0x00000000003639d0 is an unknown value
R11=0x0000000027adf1f2 is pointing into the stack for thread: 0x0000000026263000
R12=0x00000000261f87c0 is an unknown value
R13={method} {0x00000000224f32d0} ‘init’ ‘()Z’ in ‘sun/awt/windows/WToolkit’
R14=0x0000000027adf578 is pointing into the stack for thread: 0x0000000026263000
R15=0x0000000026263000 is a thread

Stack: [0x00000000278e0000,0x0000000027ae0000], sp=0x0000000027adf428, free space=2045k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [USER32.dll+0xf804]
[error occurred during error reporting (printing native stack), id 0xc0000005]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j sun.awt.windows.WToolkit.init()Z+0
j sun.awt.windows.WToolkit.run()V+18
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
=>0x0000000026263000 JavaThread “AWT-Windows” daemon [_thread_in_native, id=10804, stack(0x00000000278e0000,0x0000000027ae0000)]
0x0000000026262000 JavaThread “AWT-Shutdown” [_thread_blocked, id=11524, stack(0x00000000276e0000,0x00000000278e0000)]
0x0000000026260000 JavaThread “Java2D Disposer” daemon [_thread_blocked, id=10868, stack(0x00000000274e0000,0x00000000276e0000)]
0x000000002625d000 JavaThread “RequestProcessor queue manager” daemon [_thread_blocked, id=8832, stack(0x00000000270e0000,0x00000000272e0000)]
0x00000000261d0000 JavaThread “main” [_thread_blocked, id=11008, stack(0x0000000026ee0000,0x00000000270e0000)]
0x00000000261ce800 JavaThread “Secure CLI Port” daemon [_thread_in_vm, id=12636, stack(0x0000000026ce0000,0x0000000026ee0000)]
0x0000000026051800 JavaThread “CLI Requests Server” daemon [_thread_in_native, id=7848, stack(0x0000000026ae0000,0x0000000026ce0000)]
0x000000002603a800 JavaThread “Active Reference Queue Daemon” daemon [_thread_blocked, id=11644, stack(0x00000000266e0000,0x00000000268e0000)]
0x00000000239f8800 JavaThread “Service Thread” daemon [_thread_blocked, id=2900, stack(0x0000000025a60000,0x0000000025c60000)]
0x00000000239c7800 JavaThread “C1 CompilerThread3” daemon [_thread_blocked, id=12372, stack(0x0000000025860000,0x0000000025a60000)]
0x00000000239ac800 JavaThread “C2 CompilerThread2” daemon [_thread_blocked, id=2420, stack(0x0000000025660000,0x0000000025860000)]
0x000000002396f800 JavaThread “C2 CompilerThread1” daemon [_thread_blocked, id=8580, stack(0x0000000025460000,0x0000000025660000)]
0x0000000023967800 JavaThread “C2 CompilerThread0” daemon [_thread_blocked, id=13792, stack(0x0000000025260000,0x0000000025460000)]
0x0000000023963800 JavaThread “Attach Listener” daemon [_thread_blocked, id=12988, stack(0x0000000025060000,0x0000000025260000)]
0x0000000023962000 JavaThread “Signal Dispatcher” daemon [_thread_blocked, id=14172, stack(0x0000000024e60000,0x0000000025060000)]
0x00000000227a5000 JavaThread “Finalizer” daemon [_thread_blocked, id=8464, stack(0x0000000024c60000,0x0000000024e60000)]
0x000000002279e000 JavaThread “Reference Handler” daemon [_thread_blocked, id=8824, stack(0x0000000024a60000,0x0000000024c60000)]
0x000000000262b800 JavaThread “main” [_thread_blocked, id=8508, stack(0x0000000000030000,0x0000000000230000)]

Other Threads:
0x0000000023913800 VMThread [stack: 0x0000000024860000,0x0000000024a60000] [id=13708]
0x0000000023a0c800 WatcherThread [stack: 0x0000000025c60000,0x0000000025e60000] [id=4036]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap:
PSYoungGen total 76288K, used 17041K [0x00000007d5580000, 0x00000007daa80000, 0x0000000b80000000)
eden space 65536K, 26% used [0x00000007d5580000,0x00000007d66246c0,0x00000007d9580000)
from space 10752K, 0% used [0x00000007da000000,0x00000007da000000,0x00000007daa80000)
to space 10752K, 0% used [0x00000007d9580000,0x00000007d9580000,0x00000007da000000)
ParOldGen total 175104K, used 0K [0x0000000080000000, 0x000000008ab00000, 0x00000007d5580000)
object space 175104K, 0% used [0x0000000080000000,0x0000000080000000,0x000000008ab00000)
Metaspace used 8594K, capacity 8911K, committed 8960K, reserved 10240K

Card table byte_map: [0x0000000011f80000,0x0000000017790000] byte_map_base: 0x0000000011b80000

Marking Bits: (ParMarkBitMap*) 0x000000007001a6c0
Begin Bits: [0x0000000b80000000, 0x0000000bac000000)
End Bits: [0x0000000bac000000, 0x0000000bd8000000)

Polling page: 0x00000000003f0000

CodeCache: size=245760Kb used=2292Kb max_used=2292Kb free=243467Kb
bounds [0x0000000002bc0000, 0x0000000002e30000, 0x0000000011bc0000]
total_blobs=951 nmethods=568 adapters=296
compilation: enabled

Compilation events (10 events):
Event: 1.712 Thread 0x00000000239c7800 564 1 sun.nio.fs.WindowsDirectoryStream::access$000 (5 bytes)
Event: 1.712 Thread 0x00000000239c7800 nmethod 564 0x0000000002dfd550 code [0x0000000002dfd6a0, 0x0000000002dfd790]
Event: 1.712 Thread 0x00000000239c7800 565 1 sun.nio.fs.WindowsDirectoryStream::access$200 (5 bytes)
Event: 1.712 Thread 0x00000000239c7800 nmethod 565 0x0000000002dfd810 code [0x0000000002dfd960, 0x0000000002dfda50]
Event: 1.712 Thread 0x00000000239c7800 566 1 sun.nio.fs.WindowsDirectoryStream::access$300 (5 bytes)
Event: 1.713 Thread 0x00000000239c7800 nmethod 566 0x0000000002dfdad0 code [0x0000000002dfdc20, 0x0000000002dfdd10]
Event: 1.713 Thread 0x00000000239c7800 567 1 sun.nio.fs.WindowsDirectoryStream::access$100 (5 bytes)
Event: 1.713 Thread 0x00000000239c7800 nmethod 567 0x0000000002dfdd90 code [0x0000000002dfdee0, 0x0000000002dfdfd0]
Event: 1.713 Thread 0x00000000239c7800 568 1 java.nio.file.Files$AcceptAllFilter::accept (2 bytes)
Event: 1.713 Thread 0x00000000239c7800 nmethod 568 0x0000000002dfe050 code [0x0000000002dfe1a0, 0x0000000002dfe2b0]

GC Heap History (0 events):
No events

Deoptimization events (0 events):
No events

Internal exceptions (10 events):
Event: 0.038 Thread 0x000000000262b800 Exception <a ‘java/lang/NoSuchMethodError’: Method sun.misc.Unsafe.prefetchRead(Ljava/lang/Object;J)V name or signature does not match> (0x00000007d558bc80) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\á4^åÇ?
Event: 0.187 Thread 0x000000000262b800 Exception <a ‘java/security/PrivilegedActionException’> (0x00000007d582a3e0) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\jvm.cpp, line 1386]
Event: 0.187 Thread 0x000000000262b800 Exception <a ‘java/security/PrivilegedActionException’> (0x00000007d582a6c0) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\jvm.cpp, line 1386]
Event: 0.188 Thread 0x000000000262b800 Exception <a ‘java/security/PrivilegedActionException’> (0x00000007d582e7e0) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\jvm.cpp, line 1386]
Event: 0.188 Thread 0x000000000262b800 Exception <a ‘java/security/PrivilegedActionException’> (0x00000007d582eac0) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\jvm.cpp, line 1386]
Event: 0.222 Thread 0x000000000262b800 Exception <a ‘sun/nio/fs/WindowsException’> (0x00000007d58b5cc0) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\jni.cpp, line 709]
Event: 0.572 Thread 0x000000000262b800 Exception <a ‘java/io/FileNotFoundException’> (0x00000007d5c8ce20) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\jni.cpp, line 709]
Event: 0.606 Thread 0x000000000262b800 Exception <a ‘java/lang/NoSuchFieldError’: method resolution failed> (0x00000007d5ee66e0) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\methodHandles.cpp, line 1146]
Event: 0.607 Thread 0x000000000262b800 Exception <a ‘java/lang/NoSuchFieldError’: method resolution failed> (0x00000007d5ef8420) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\methodHandles.cpp, line 1146]
Event: 0.705 Thread 0x00000000261d0000 Exception <a ‘java/io/FileNotFoundException’> (0x00000007d64735d0) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\jni.cpp, line 709]

Events (10 events):
Event: 0.738 loading class sun/nio/fs/WindowsDirectoryStream
Event: 0.738 loading class java/nio/file/DirectoryStream
Event: 0.738 loading class java/nio/file/DirectoryStream done
Event: 0.738 loading class sun/nio/fs/WindowsDirectoryStream done
Event: 1.710 loading class sun/nio/fs/WindowsDirectoryStream$WindowsDirectoryIterator
Event: 1.710 loading class sun/nio/fs/WindowsDirectoryStream$WindowsDirectoryIterator done
Event: 1.710 loading class sun/nio/fs/WindowsPath$WindowsPathWithAttributes
Event: 1.710 loading class sun/nio/fs/BasicFileAttributesHolder
Event: 1.710 loading class sun/nio/fs/BasicFileAttributesHolder done
Event: 1.710 loading class sun/nio/fs/WindowsPath$WindowsPathWithAttributes done

Dynamic libraries:
0x0000000000400000 - 0x000000000054a000 C:\Program Files\snap\bin\snap64.exe
0x0000000076e40000 - 0x0000000076fdf000 C:\Windows\SYSTEM32\ntdll.dll
0x0000000076c20000 - 0x0000000076d3f000 C:\Windows\system32\kernel32.dll
0x000007fefcc20000 - 0x000007fefcc8a000 C:\Windows\system32\KERNELBASE.dll
0x00000000746d0000 - 0x0000000074757000 C:\Windows\System32\SYSFER.DLL
0x000007fefd3b0000 - 0x000007fefd48b000 C:\Windows\system32\ADVAPI32.dll
0x000007fefd310000 - 0x000007fefd3af000 C:\Windows\system32\msvcrt.dll
0x000007fefd490000 - 0x000007fefd4af000 C:\Windows\SYSTEM32\sechost.dll
0x000007fefcda0000 - 0x000007fefcecd000 C:\Windows\system32\RPCRT4.dll
0x000007fefd950000 - 0x000007fefe6da000 C:\Windows\system32\SHELL32.dll
0x000007fefe770000 - 0x000007fefe7e1000 C:\Windows\system32\SHLWAPI.dll
0x000007fefd640000 - 0x000007fefd6a7000 C:\Windows\system32\GDI32.dll
0x0000000076d40000 - 0x0000000076e3a000 C:\Windows\system32\USER32.dll
0x000007fefe760000 - 0x000007fefe76e000 C:\Windows\system32\LPK.dll
0x000007fefe840000 - 0x000007fefe90b000 C:\Windows\system32\USP10.dll
0x000007fefc7e0000 - 0x000007fefc837000 C:\Windows\system32\apphelp.dll
0x000007fed8710000 - 0x000007fed8763000 C:\Windows\AppPatch\AppPatch64\AcGenral.DLL
0x000007fefc7b0000 - 0x000007fefc7d5000 C:\Windows\system32\SspiCli.dll
0x000007fefd6b0000 - 0x000007fefd8ad000 C:\Windows\system32\ole32.dll
0x000000006f7b0000 - 0x000000006f7b3000 C:\Windows\system32\sfc.dll
0x000007fef2360000 - 0x000007fef2370000 C:\Windows\system32\sfc_os.DLL
0x000007fefcd30000 - 0x000007fefcd4e000 C:\Windows\system32\USERENV.dll
0x000007fefc9f0000 - 0x000007fefc9ff000 C:\Windows\system32\profapi.dll
0x000007fefad40000 - 0x000007fefad58000 C:\Windows\system32\dwmapi.dll
0x000007fef6d50000 - 0x000007fef6d68000 C:\Windows\system32\MPR.dll
0x000007fefeaa0000 - 0x000007fefeace000 C:\Windows\system32\IMM32.DLL
0x000007fefced0000 - 0x000007fefcfd9000 C:\Windows\system32\MSCTF.dll
0x0000000053a60000 - 0x0000000053bb3000 C:\Program Files\snap\platform\lib\nbexec64.dll
0x000000006f800000 - 0x000000007009a000 C:\Program Files\snap\jre\bin\server\jvm.dll
0x000007fef2660000 - 0x000007fef2669000 C:\Windows\system32\WSOCK32.dll
0x000007fefe7f0000 - 0x000007fefe83d000 C:\Windows\system32\WS2_32.dll
0x000007fefd4b0000 - 0x000007fefd4b8000 C:\Windows\system32\NSI.dll
0x000007fef9b40000 - 0x000007fef9b7b000 C:\Windows\system32\WINMM.dll
0x000007fefb9f0000 - 0x000007fefb9fc000 C:\Windows\system32\VERSION.dll
0x0000000076fe0000 - 0x0000000076fe7000 C:\Windows\system32\PSAPI.DLL
0x000000006eed0000 - 0x000000006efa2000 C:\Windows\system32\MSVCR100.dll
0x0000000068460000 - 0x000000006846f000 C:\Program Files\snap\jre\bin\verify.dll
0x0000000066a70000 - 0x0000000066a99000 C:\Program Files\snap\jre\bin\java.dll
0x0000000066a50000 - 0x0000000066a66000 C:\Program Files\snap\jre\bin\zip.dll
0x0000000066d90000 - 0x0000000066daa000 C:\Program Files\snap\jre\bin\net.dll
0x000007fefc250000 - 0x000007fefc2a5000 C:\Windows\system32\mswsock.dll
0x000007fefc3e0000 - 0x000007fefc3e7000 C:\Windows\System32\wship6.dll
0x0000000066a30000 - 0x0000000066a41000 C:\Program Files\snap\jre\bin\nio.dll
0x000007fef9d30000 - 0x000007fef9d57000 C:\Windows\system32\IPHLPAPI.DLL
0x000007fef9d10000 - 0x000007fef9d1b000 C:\Windows\system32\WINNSI.DLL
0x000007fef9b00000 - 0x000007fef9b11000 C:\Windows\system32\dhcpcsvc6.DLL
0x000007fef9b80000 - 0x000007fef9b98000 C:\Windows\system32\dhcpcsvc.DLL
0x00000000775e0000 - 0x0000000077778000 C:\Program Files\snap\jre\bin\awt.dll
0x000007fefd560000 - 0x000007fefd63a000 C:\Windows\system32\OLEAUT32.dll
0x000007fefc2b0000 - 0x000007fefc2c8000 C:\Windows\system32\CRYPTSP.dll
0x000007fefbd20000 - 0x000007fefbd67000 C:\Windows\system32\rsaenh.dll
0x000007fefc840000 - 0x000007fefc84f000 C:\Windows\system32\CRYPTBASE.dll
0x00000000669f0000 - 0x0000000066a29000 C:\Program Files\snap\jre\bin\splashscreen.dll
0x000007fef9920000 - 0x000007fef99c0000 C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_a4d981ff711297b6\COMCTL32.dll
0x000007fefb170000 - 0x000007fefb1c6000 C:\Windows\system32\uxtheme.dll
0x000007fef6a70000 - 0x000007fef6c51000 C:\Program Files (x86)\Trusteer\Rapport\bin\x64\rooksbas_x64.dll
0x000007fefcd50000 - 0x000007fefcd8b000 C:\Windows\system32\WINTRUST.dll
0x000007fefca20000 - 0x000007fefcb8d000 C:\Windows\system32\CRYPT32.dll
0x000007fefc9e0000 - 0x000007fefc9ef000 C:\Windows\system32\MSASN1.dll
0x000007fef6650000 - 0x000007fef68bb000 c:\program files (x86)\trusteer\rapport\bin\x64\rooksdol_x64.dll
0x000007fefb840000 - 0x000007fefb86d000 C:\Windows\system32\ntmarta.dll
0x000007fefd2b0000 - 0x000007fefd302000 C:\Windows\system32\WLDAP32.dll
0x000007fef6390000 - 0x000007fef6645000 C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\x64\RapportGH_x64.DLL

VM Arguments:
jvm_args: -XX:+AggressiveOpts -Xverify:none -Xms256M -Xmx44G -Dnetbeans.mainclass=org.esa.snap.main.Main -Dsun.java2d.noddraw=true -Dsun.awt.nopixfmt=true -Dsun.java2d.dpiaware=false -XX:MaxPermSize=384m -Dnetbeans.user.dir=C:\Program Files\snap\bin -Djdk.home=./jre -Djdk.launcher.addexports.0=java.desktop/sun.awt=ALL-UNNAMED -Djdk.launcher.addexports.1=java.base/jdk.internal.jrtfs=ALL-UNNAMED -Djdk.launcher.addexports.2=java.desktop/java.awt.peer=ALL-UNNAMED -Djdk.launcher.addexports.3=java.desktop/com.sun.beans.editors=ALL-UNNAMED -Djdk.launcher.addexports.3=java.desktop/sun.awt.im=ALL-UNNAMED -Djdk.launcher.addexports.4=java.desktop/com.sun.java.swing.plaf.windows=ALL-UNNAMED -Djdk.launcher.addexports.5=java.management/sun.management=ALL-UNNAMED -Dnetbeans.home=C:\Program Files\snap\platform -Dnetbeans.user=C:\Users\EVISMAR\AppData\Roaming\SNAP -Dnetbeans.default_userdir_root= -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=C:\Users\EVISMAR\AppData\Roaming\SNAP\var\log\heapdump.hprof -Dsun.awt.keepWorkingSetOnMinimize=true -Dnetbeans.dirs=C:\Program Files\snap\ide;C:\Program Files\snap\platform;C:\Program Files\snap\etc;C:\Program Files\snap\snap;C:\Program Files\snap\s1tbx;C:\Program Files\snap\s2tbx;C:\Program Files\snap\s3tbx;C:\Program Files\snap\rstb;C:\Program Files\snap\smos;C:\Program Files\snap\probavbox exit
java_command:
java_class_path (initial): C:\Program Files\snap\platform\lib\boot.jar;C:\Program Files\snap\platform\lib\org-openide-modules.jar;C:\Program Files\snap\platform\lib\org-openide-util-lookup.jar;C:\Program Files\snap\platform\lib\org-openide-util-ui.jar;C:\Program Files\snap\platform\lib\org-openide-util.jar;C:\Program Files\snap\platform\lib\locale\boot_ja.jar;C:\Program Files\snap\platform\lib\locale\boot_pt_BR.jar;C:\Program Files\snap\platform\lib\locale\boot_ru.jar;C:\Program Files\snap\platform\lib\locale\boot_zh_CN.jar;C:\Program Files\snap\platform\lib\locale\org-openide-modules_ja.jar;C:\Program Files\snap\platform\lib\locale\org-openide-modules_pt_BR.jar;C:\Program Files\snap\platform\lib\locale\org-openide-modules_ru.jar;C:\Program Files\snap\platform\lib\locale\org-openide-modules_zh_CN.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util-lookup_ja.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util-lookup_pt_BR.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util-lookup_ru.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util-lookup_zh_CN.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util-ui_ja.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util-ui_pt_BR.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util-ui_ru.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util-ui_zh_CN.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util_ja.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util_pt_BR.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util_ru.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util_zh_CN.jar
Launcher Type: generic

Environment Variables:
PATH=C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Python27;C:\Program Files (x86)\Embarcadero\RAD Studio\7.0\bin;C:\Users\Public\Documents\RAD Studio\7.0\Bpl;C:\Perl64\site\bin;C:\Perl64\bin;C:\ProgramData\Oracle\Java\javapath;C:\Program Files (x86)\Intel\iCLS Client;C:\Program Files\Intel\iCLS Client;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0;C:\Program Files\Intel\Intel® Management Engine Components\DAL;C:\Program Files\Intel\Intel® Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn;C:\Program Files (x86)\Microsoft SQL Server\100\DTS\Binn;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Program Files\MiKTeX 2.9\miktex\bin\x64;C:\Program Files\Hexagon\ERDAS IMAGINE 2015;C:\Program Files (x86)\SSH Communications Security\SSH Secure Shell;C:\Users\EVISMAR\AppData\Local\atom\bin;C:\Program Files\snap\bin
USERNAME=EVISMAR
OS=Windows_NT
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 45 Stepping 7, GenuineIntel

--------------- S Y S T E M ---------------

OS: Windows 7 , 64 bit Build 7601 (6.1.7601.24260)

CPU:total 8 (4 cores per cpu, 2 threads per core) family 6 model 45 stepping 7, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1, sse4.2, popcnt, avx, aes, clmul, ht, tsc, tscinvbit, tscinv

Memory: 4k page, physical 67018500k(48948908k free), swap 134035100k(116034740k free)

vm_info: Java HotSpot™ 64-Bit Server VM (25.102-b14) for windows-amd64 JRE (1.8.0_102-b14), built on Jun 22 2016 13:15:21 by “java_re” with MS VC++ 10.0 (VS2010)

time: Thu Nov 08 09:44:28 2018
elapsed time: 1 seconds (0d 0h 0m 1s)


#6

I had the same issue in Windows 10, it appeared to be a graphics card issue. I am using a Radeon graphics card, and had to un-install the AMD software and install the latest drivers from the AMD site.

Hope this helps,

Matt


#7

Thank you Matt, I’ll try