SNAP - Problem with Windows 7


#1

I installed SNAP 6.0 on Windows 7 without problems, but when I want to start the software (even as an administrator) the program does not start.

I wanted to start from the command line of the application and it displays the following:

The launcher has determined that the parent process has a console and will reuse
** it for its own console output.**
Closing the console will result in termination of the running program.
Use ‘–console suppress’ to suppress console output.
Use ‘–console new’ to create a separate console window.

[error occurred during error reporting (null), id 0xc0000005]

#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc = 0x0000000076d4f804, pid = 8060, t
id = 0x0000000000003290
#
# JRE version: Java ™ SE Runtime Environment (8.0_102-b14) (build 1.8.0_102-b1
4)
# Java VM: Java HotSpot ™ 64-Bit Server VM (25.102-b14 mixed mode windows-amd6
4 )
# Problematic frame:
# C [USER32.dll + 0xf804]
[error occurred during error reporting (printing problematic frame), id 0xc00000
05]

# Failed to write core dump. Minidumps are not enabled by default on client vers
ions of Windows
#
# An error report file with more information is saved as:
# C: \ Users \ xxxxxxxx \ AppData \ Local \ Temp \ hs_err_pid8060.log
#
# If you would like to submit a bug report, please visit:
# http://bugreport.java.com/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

Anyone who can help me with this problem? Thank you.


#2

I have the same problem under Windows 10 which leads me to believe this is not Windows 10 specific. Had you recently upgraded OS?


#3

Windows Event Log likely has more information about the problem.


Loading error within Windows 10
#4

It must be something from the operating system itself, I just installed SNAP in Windows 8 without any problem, I have searched for some solution but I have not found anything yet.


#5

I have the log, but I do not have the knowledge to be able to identify the failure correctly, apparently it is a problem with Java, but the same log indicates that it is something external to the Java Virtual Machine, then I leave the content of the log and if someone can review it and tell me the way forward I appreciate it, greetings.

A fatal error has been detected by the Java Runtime Environment:

EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x0000000076d4f804, pid=9916, tid=0x0000000000002a34

JRE version: Java™ SE Runtime Environment (8.0_102-b14) (build 1.8.0_102-b14)

Java VM: Java HotSpot™ 64-Bit Server VM (25.102-b14 mixed mode windows-amd64 )

Problematic frame:

C [USER32.dll+0xf804]

[error occurred during error reporting (printing problematic frame), id 0xc0000005]

Failed to write core dump. Minidumps are not enabled by default on client versions of Windows

If you would like to submit a bug report, please visit:

http://bugreport.java.com/bugreport/crash.jsp

The crash happened outside the Java Virtual Machine in native code.

See problematic frame for where to report the bug.

--------------- T H R E A D ---------------

Current thread (0x0000000026263000): JavaThread “AWT-Windows” daemon [_thread_in_native, id=10804, stack(0x00000000278e0000,0x0000000027ae0000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000000d8160036

Registers:
RAX=0x0000000076d4f804, RBX=0x0000000000000020, RCX=0x0000000000000003, RDX=0x00000000776ad550
RSP=0x0000000027adf428, RBP=0x0000000027adf558, RSI=0x0000000000000001, RDI=0xffffffffbd0126fa
R8 =0x0000000000000000, R9 =0x0000000000002a34, R10=0x00000000003639d0, R11=0x0000000027adf1f2
R12=0x00000000261f87c0, R13=0x00000000224f32c8, R14=0x0000000027adf578, R15=0x0000000026263000
RIP=0x0000000076d4f804, EFLAGS=0x0000000000010206

Top of Stack: (sp=0x0000000027adf428)
0x0000000027adf428: 00000000776ad8c8 0000000000000003
0x0000000027adf438: 00000000776ad550 0000000000000000
0x0000000027adf448: 0000000000002a34 00000000ffffffff
0x0000000027adf458: 00000000ffffffff 0000000000000000
0x0000000027adf468: 0000000000000000 0000000000000000
0x0000000027adf478: 0000000000000000 00000000775e0000
0x0000000027adf488: 0000000000000000 fffffffffffffffe
0x0000000027adf498: fffffffffffffffe 0000000027adf578
0x0000000027adf4a8: 00000000776ad9d9 00000000262631f8
0x0000000027adf4b8: 0000000026263000 0000000026263000
0x0000000027adf4c8: 0000000026263000 fffffffffffffffe
0x0000000027adf4d8: 0000000026263000 0000000002bc8334
0x0000000027adf4e8: 0000000002bd7f14 00000000224f32c8
0x0000000027adf4f8: 00000000224f32c8 0000000026263000
0x0000000027adf508: 0000000026263000 0000000002bd7c42
0x0000000027adf518: 0000000027adf518 00000000224f32c8

Instructions: (pc=0x0000000076d4f804)
0x0000000076d4f7e4: 02 00 00 5f 5e 5d 5b c3 90 90 90 90 4c 8b d1 b8
0x0000000076d4f7f4: 8c 10 00 00 0f 05 c3 90 90 90 90 90 90 90 90 90
0x0000000076d4f804: ff 25 2c 08 41 61 24 20 00 e8 3e ff ff ff 48 83
0x0000000076d4f814: c4 38 c3 90 90 90 90 90 90 90 90 90 48 8b c4 48

Register to memory mapping:

RAX=0x0000000076d4f804 is an unknown value
RBX=0x0000000000000020 is an unknown value
RCX=0x0000000000000003 is an unknown value
RDX=0x00000000776ad550 is an unknown value
RSP=0x0000000027adf428 is pointing into the stack for thread: 0x0000000026263000
RBP=0x0000000027adf558 is pointing into the stack for thread: 0x0000000026263000
RSI=0x0000000000000001 is an unknown value
RDI=0xffffffffbd0126fa is an unknown value
R8 =0x0000000000000000 is an unknown value
R9 =0x0000000000002a34 is an unknown value
R10=0x00000000003639d0 is an unknown value
R11=0x0000000027adf1f2 is pointing into the stack for thread: 0x0000000026263000
R12=0x00000000261f87c0 is an unknown value
R13={method} {0x00000000224f32d0} ‘init’ ‘()Z’ in ‘sun/awt/windows/WToolkit’
R14=0x0000000027adf578 is pointing into the stack for thread: 0x0000000026263000
R15=0x0000000026263000 is a thread

Stack: [0x00000000278e0000,0x0000000027ae0000], sp=0x0000000027adf428, free space=2045k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [USER32.dll+0xf804]
[error occurred during error reporting (printing native stack), id 0xc0000005]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j sun.awt.windows.WToolkit.init()Z+0
j sun.awt.windows.WToolkit.run()V+18
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
=>0x0000000026263000 JavaThread “AWT-Windows” daemon [_thread_in_native, id=10804, stack(0x00000000278e0000,0x0000000027ae0000)]
0x0000000026262000 JavaThread “AWT-Shutdown” [_thread_blocked, id=11524, stack(0x00000000276e0000,0x00000000278e0000)]
0x0000000026260000 JavaThread “Java2D Disposer” daemon [_thread_blocked, id=10868, stack(0x00000000274e0000,0x00000000276e0000)]
0x000000002625d000 JavaThread “RequestProcessor queue manager” daemon [_thread_blocked, id=8832, stack(0x00000000270e0000,0x00000000272e0000)]
0x00000000261d0000 JavaThread “main” [_thread_blocked, id=11008, stack(0x0000000026ee0000,0x00000000270e0000)]
0x00000000261ce800 JavaThread “Secure CLI Port” daemon [_thread_in_vm, id=12636, stack(0x0000000026ce0000,0x0000000026ee0000)]
0x0000000026051800 JavaThread “CLI Requests Server” daemon [_thread_in_native, id=7848, stack(0x0000000026ae0000,0x0000000026ce0000)]
0x000000002603a800 JavaThread “Active Reference Queue Daemon” daemon [_thread_blocked, id=11644, stack(0x00000000266e0000,0x00000000268e0000)]
0x00000000239f8800 JavaThread “Service Thread” daemon [_thread_blocked, id=2900, stack(0x0000000025a60000,0x0000000025c60000)]
0x00000000239c7800 JavaThread “C1 CompilerThread3” daemon [_thread_blocked, id=12372, stack(0x0000000025860000,0x0000000025a60000)]
0x00000000239ac800 JavaThread “C2 CompilerThread2” daemon [_thread_blocked, id=2420, stack(0x0000000025660000,0x0000000025860000)]
0x000000002396f800 JavaThread “C2 CompilerThread1” daemon [_thread_blocked, id=8580, stack(0x0000000025460000,0x0000000025660000)]
0x0000000023967800 JavaThread “C2 CompilerThread0” daemon [_thread_blocked, id=13792, stack(0x0000000025260000,0x0000000025460000)]
0x0000000023963800 JavaThread “Attach Listener” daemon [_thread_blocked, id=12988, stack(0x0000000025060000,0x0000000025260000)]
0x0000000023962000 JavaThread “Signal Dispatcher” daemon [_thread_blocked, id=14172, stack(0x0000000024e60000,0x0000000025060000)]
0x00000000227a5000 JavaThread “Finalizer” daemon [_thread_blocked, id=8464, stack(0x0000000024c60000,0x0000000024e60000)]
0x000000002279e000 JavaThread “Reference Handler” daemon [_thread_blocked, id=8824, stack(0x0000000024a60000,0x0000000024c60000)]
0x000000000262b800 JavaThread “main” [_thread_blocked, id=8508, stack(0x0000000000030000,0x0000000000230000)]

Other Threads:
0x0000000023913800 VMThread [stack: 0x0000000024860000,0x0000000024a60000] [id=13708]
0x0000000023a0c800 WatcherThread [stack: 0x0000000025c60000,0x0000000025e60000] [id=4036]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap:
PSYoungGen total 76288K, used 17041K [0x00000007d5580000, 0x00000007daa80000, 0x0000000b80000000)
eden space 65536K, 26% used [0x00000007d5580000,0x00000007d66246c0,0x00000007d9580000)
from space 10752K, 0% used [0x00000007da000000,0x00000007da000000,0x00000007daa80000)
to space 10752K, 0% used [0x00000007d9580000,0x00000007d9580000,0x00000007da000000)
ParOldGen total 175104K, used 0K [0x0000000080000000, 0x000000008ab00000, 0x00000007d5580000)
object space 175104K, 0% used [0x0000000080000000,0x0000000080000000,0x000000008ab00000)
Metaspace used 8594K, capacity 8911K, committed 8960K, reserved 10240K

Card table byte_map: [0x0000000011f80000,0x0000000017790000] byte_map_base: 0x0000000011b80000

Marking Bits: (ParMarkBitMap*) 0x000000007001a6c0
Begin Bits: [0x0000000b80000000, 0x0000000bac000000)
End Bits: [0x0000000bac000000, 0x0000000bd8000000)

Polling page: 0x00000000003f0000

CodeCache: size=245760Kb used=2292Kb max_used=2292Kb free=243467Kb
bounds [0x0000000002bc0000, 0x0000000002e30000, 0x0000000011bc0000]
total_blobs=951 nmethods=568 adapters=296
compilation: enabled

Compilation events (10 events):
Event: 1.712 Thread 0x00000000239c7800 564 1 sun.nio.fs.WindowsDirectoryStream::access$000 (5 bytes)
Event: 1.712 Thread 0x00000000239c7800 nmethod 564 0x0000000002dfd550 code [0x0000000002dfd6a0, 0x0000000002dfd790]
Event: 1.712 Thread 0x00000000239c7800 565 1 sun.nio.fs.WindowsDirectoryStream::access$200 (5 bytes)
Event: 1.712 Thread 0x00000000239c7800 nmethod 565 0x0000000002dfd810 code [0x0000000002dfd960, 0x0000000002dfda50]
Event: 1.712 Thread 0x00000000239c7800 566 1 sun.nio.fs.WindowsDirectoryStream::access$300 (5 bytes)
Event: 1.713 Thread 0x00000000239c7800 nmethod 566 0x0000000002dfdad0 code [0x0000000002dfdc20, 0x0000000002dfdd10]
Event: 1.713 Thread 0x00000000239c7800 567 1 sun.nio.fs.WindowsDirectoryStream::access$100 (5 bytes)
Event: 1.713 Thread 0x00000000239c7800 nmethod 567 0x0000000002dfdd90 code [0x0000000002dfdee0, 0x0000000002dfdfd0]
Event: 1.713 Thread 0x00000000239c7800 568 1 java.nio.file.Files$AcceptAllFilter::accept (2 bytes)
Event: 1.713 Thread 0x00000000239c7800 nmethod 568 0x0000000002dfe050 code [0x0000000002dfe1a0, 0x0000000002dfe2b0]

GC Heap History (0 events):
No events

Deoptimization events (0 events):
No events

Internal exceptions (10 events):
Event: 0.038 Thread 0x000000000262b800 Exception <a ‘java/lang/NoSuchMethodError’: Method sun.misc.Unsafe.prefetchRead(Ljava/lang/Object;J)V name or signature does not match> (0x00000007d558bc80) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\á4^åÇ?
Event: 0.187 Thread 0x000000000262b800 Exception <a ‘java/security/PrivilegedActionException’> (0x00000007d582a3e0) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\jvm.cpp, line 1386]
Event: 0.187 Thread 0x000000000262b800 Exception <a ‘java/security/PrivilegedActionException’> (0x00000007d582a6c0) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\jvm.cpp, line 1386]
Event: 0.188 Thread 0x000000000262b800 Exception <a ‘java/security/PrivilegedActionException’> (0x00000007d582e7e0) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\jvm.cpp, line 1386]
Event: 0.188 Thread 0x000000000262b800 Exception <a ‘java/security/PrivilegedActionException’> (0x00000007d582eac0) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\jvm.cpp, line 1386]
Event: 0.222 Thread 0x000000000262b800 Exception <a ‘sun/nio/fs/WindowsException’> (0x00000007d58b5cc0) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\jni.cpp, line 709]
Event: 0.572 Thread 0x000000000262b800 Exception <a ‘java/io/FileNotFoundException’> (0x00000007d5c8ce20) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\jni.cpp, line 709]
Event: 0.606 Thread 0x000000000262b800 Exception <a ‘java/lang/NoSuchFieldError’: method resolution failed> (0x00000007d5ee66e0) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\methodHandles.cpp, line 1146]
Event: 0.607 Thread 0x000000000262b800 Exception <a ‘java/lang/NoSuchFieldError’: method resolution failed> (0x00000007d5ef8420) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\methodHandles.cpp, line 1146]
Event: 0.705 Thread 0x00000000261d0000 Exception <a ‘java/io/FileNotFoundException’> (0x00000007d64735d0) thrown at [C:\re\workspace\8-2-build-windows-amd64-cygwin\jdk8u102\7268\hotspot\src\share\vm\prims\jni.cpp, line 709]

Events (10 events):
Event: 0.738 loading class sun/nio/fs/WindowsDirectoryStream
Event: 0.738 loading class java/nio/file/DirectoryStream
Event: 0.738 loading class java/nio/file/DirectoryStream done
Event: 0.738 loading class sun/nio/fs/WindowsDirectoryStream done
Event: 1.710 loading class sun/nio/fs/WindowsDirectoryStream$WindowsDirectoryIterator
Event: 1.710 loading class sun/nio/fs/WindowsDirectoryStream$WindowsDirectoryIterator done
Event: 1.710 loading class sun/nio/fs/WindowsPath$WindowsPathWithAttributes
Event: 1.710 loading class sun/nio/fs/BasicFileAttributesHolder
Event: 1.710 loading class sun/nio/fs/BasicFileAttributesHolder done
Event: 1.710 loading class sun/nio/fs/WindowsPath$WindowsPathWithAttributes done

Dynamic libraries:
0x0000000000400000 - 0x000000000054a000 C:\Program Files\snap\bin\snap64.exe
0x0000000076e40000 - 0x0000000076fdf000 C:\Windows\SYSTEM32\ntdll.dll
0x0000000076c20000 - 0x0000000076d3f000 C:\Windows\system32\kernel32.dll
0x000007fefcc20000 - 0x000007fefcc8a000 C:\Windows\system32\KERNELBASE.dll
0x00000000746d0000 - 0x0000000074757000 C:\Windows\System32\SYSFER.DLL
0x000007fefd3b0000 - 0x000007fefd48b000 C:\Windows\system32\ADVAPI32.dll
0x000007fefd310000 - 0x000007fefd3af000 C:\Windows\system32\msvcrt.dll
0x000007fefd490000 - 0x000007fefd4af000 C:\Windows\SYSTEM32\sechost.dll
0x000007fefcda0000 - 0x000007fefcecd000 C:\Windows\system32\RPCRT4.dll
0x000007fefd950000 - 0x000007fefe6da000 C:\Windows\system32\SHELL32.dll
0x000007fefe770000 - 0x000007fefe7e1000 C:\Windows\system32\SHLWAPI.dll
0x000007fefd640000 - 0x000007fefd6a7000 C:\Windows\system32\GDI32.dll
0x0000000076d40000 - 0x0000000076e3a000 C:\Windows\system32\USER32.dll
0x000007fefe760000 - 0x000007fefe76e000 C:\Windows\system32\LPK.dll
0x000007fefe840000 - 0x000007fefe90b000 C:\Windows\system32\USP10.dll
0x000007fefc7e0000 - 0x000007fefc837000 C:\Windows\system32\apphelp.dll
0x000007fed8710000 - 0x000007fed8763000 C:\Windows\AppPatch\AppPatch64\AcGenral.DLL
0x000007fefc7b0000 - 0x000007fefc7d5000 C:\Windows\system32\SspiCli.dll
0x000007fefd6b0000 - 0x000007fefd8ad000 C:\Windows\system32\ole32.dll
0x000000006f7b0000 - 0x000000006f7b3000 C:\Windows\system32\sfc.dll
0x000007fef2360000 - 0x000007fef2370000 C:\Windows\system32\sfc_os.DLL
0x000007fefcd30000 - 0x000007fefcd4e000 C:\Windows\system32\USERENV.dll
0x000007fefc9f0000 - 0x000007fefc9ff000 C:\Windows\system32\profapi.dll
0x000007fefad40000 - 0x000007fefad58000 C:\Windows\system32\dwmapi.dll
0x000007fef6d50000 - 0x000007fef6d68000 C:\Windows\system32\MPR.dll
0x000007fefeaa0000 - 0x000007fefeace000 C:\Windows\system32\IMM32.DLL
0x000007fefced0000 - 0x000007fefcfd9000 C:\Windows\system32\MSCTF.dll
0x0000000053a60000 - 0x0000000053bb3000 C:\Program Files\snap\platform\lib\nbexec64.dll
0x000000006f800000 - 0x000000007009a000 C:\Program Files\snap\jre\bin\server\jvm.dll
0x000007fef2660000 - 0x000007fef2669000 C:\Windows\system32\WSOCK32.dll
0x000007fefe7f0000 - 0x000007fefe83d000 C:\Windows\system32\WS2_32.dll
0x000007fefd4b0000 - 0x000007fefd4b8000 C:\Windows\system32\NSI.dll
0x000007fef9b40000 - 0x000007fef9b7b000 C:\Windows\system32\WINMM.dll
0x000007fefb9f0000 - 0x000007fefb9fc000 C:\Windows\system32\VERSION.dll
0x0000000076fe0000 - 0x0000000076fe7000 C:\Windows\system32\PSAPI.DLL
0x000000006eed0000 - 0x000000006efa2000 C:\Windows\system32\MSVCR100.dll
0x0000000068460000 - 0x000000006846f000 C:\Program Files\snap\jre\bin\verify.dll
0x0000000066a70000 - 0x0000000066a99000 C:\Program Files\snap\jre\bin\java.dll
0x0000000066a50000 - 0x0000000066a66000 C:\Program Files\snap\jre\bin\zip.dll
0x0000000066d90000 - 0x0000000066daa000 C:\Program Files\snap\jre\bin\net.dll
0x000007fefc250000 - 0x000007fefc2a5000 C:\Windows\system32\mswsock.dll
0x000007fefc3e0000 - 0x000007fefc3e7000 C:\Windows\System32\wship6.dll
0x0000000066a30000 - 0x0000000066a41000 C:\Program Files\snap\jre\bin\nio.dll
0x000007fef9d30000 - 0x000007fef9d57000 C:\Windows\system32\IPHLPAPI.DLL
0x000007fef9d10000 - 0x000007fef9d1b000 C:\Windows\system32\WINNSI.DLL
0x000007fef9b00000 - 0x000007fef9b11000 C:\Windows\system32\dhcpcsvc6.DLL
0x000007fef9b80000 - 0x000007fef9b98000 C:\Windows\system32\dhcpcsvc.DLL
0x00000000775e0000 - 0x0000000077778000 C:\Program Files\snap\jre\bin\awt.dll
0x000007fefd560000 - 0x000007fefd63a000 C:\Windows\system32\OLEAUT32.dll
0x000007fefc2b0000 - 0x000007fefc2c8000 C:\Windows\system32\CRYPTSP.dll
0x000007fefbd20000 - 0x000007fefbd67000 C:\Windows\system32\rsaenh.dll
0x000007fefc840000 - 0x000007fefc84f000 C:\Windows\system32\CRYPTBASE.dll
0x00000000669f0000 - 0x0000000066a29000 C:\Program Files\snap\jre\bin\splashscreen.dll
0x000007fef9920000 - 0x000007fef99c0000 C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_a4d981ff711297b6\COMCTL32.dll
0x000007fefb170000 - 0x000007fefb1c6000 C:\Windows\system32\uxtheme.dll
0x000007fef6a70000 - 0x000007fef6c51000 C:\Program Files (x86)\Trusteer\Rapport\bin\x64\rooksbas_x64.dll
0x000007fefcd50000 - 0x000007fefcd8b000 C:\Windows\system32\WINTRUST.dll
0x000007fefca20000 - 0x000007fefcb8d000 C:\Windows\system32\CRYPT32.dll
0x000007fefc9e0000 - 0x000007fefc9ef000 C:\Windows\system32\MSASN1.dll
0x000007fef6650000 - 0x000007fef68bb000 c:\program files (x86)\trusteer\rapport\bin\x64\rooksdol_x64.dll
0x000007fefb840000 - 0x000007fefb86d000 C:\Windows\system32\ntmarta.dll
0x000007fefd2b0000 - 0x000007fefd302000 C:\Windows\system32\WLDAP32.dll
0x000007fef6390000 - 0x000007fef6645000 C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\x64\RapportGH_x64.DLL

VM Arguments:
jvm_args: -XX:+AggressiveOpts -Xverify:none -Xms256M -Xmx44G -Dnetbeans.mainclass=org.esa.snap.main.Main -Dsun.java2d.noddraw=true -Dsun.awt.nopixfmt=true -Dsun.java2d.dpiaware=false -XX:MaxPermSize=384m -Dnetbeans.user.dir=C:\Program Files\snap\bin -Djdk.home=./jre -Djdk.launcher.addexports.0=java.desktop/sun.awt=ALL-UNNAMED -Djdk.launcher.addexports.1=java.base/jdk.internal.jrtfs=ALL-UNNAMED -Djdk.launcher.addexports.2=java.desktop/java.awt.peer=ALL-UNNAMED -Djdk.launcher.addexports.3=java.desktop/com.sun.beans.editors=ALL-UNNAMED -Djdk.launcher.addexports.3=java.desktop/sun.awt.im=ALL-UNNAMED -Djdk.launcher.addexports.4=java.desktop/com.sun.java.swing.plaf.windows=ALL-UNNAMED -Djdk.launcher.addexports.5=java.management/sun.management=ALL-UNNAMED -Dnetbeans.home=C:\Program Files\snap\platform -Dnetbeans.user=C:\Users\EVISMAR\AppData\Roaming\SNAP -Dnetbeans.default_userdir_root= -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=C:\Users\EVISMAR\AppData\Roaming\SNAP\var\log\heapdump.hprof -Dsun.awt.keepWorkingSetOnMinimize=true -Dnetbeans.dirs=C:\Program Files\snap\ide;C:\Program Files\snap\platform;C:\Program Files\snap\etc;C:\Program Files\snap\snap;C:\Program Files\snap\s1tbx;C:\Program Files\snap\s2tbx;C:\Program Files\snap\s3tbx;C:\Program Files\snap\rstb;C:\Program Files\snap\smos;C:\Program Files\snap\probavbox exit
java_command:
java_class_path (initial): C:\Program Files\snap\platform\lib\boot.jar;C:\Program Files\snap\platform\lib\org-openide-modules.jar;C:\Program Files\snap\platform\lib\org-openide-util-lookup.jar;C:\Program Files\snap\platform\lib\org-openide-util-ui.jar;C:\Program Files\snap\platform\lib\org-openide-util.jar;C:\Program Files\snap\platform\lib\locale\boot_ja.jar;C:\Program Files\snap\platform\lib\locale\boot_pt_BR.jar;C:\Program Files\snap\platform\lib\locale\boot_ru.jar;C:\Program Files\snap\platform\lib\locale\boot_zh_CN.jar;C:\Program Files\snap\platform\lib\locale\org-openide-modules_ja.jar;C:\Program Files\snap\platform\lib\locale\org-openide-modules_pt_BR.jar;C:\Program Files\snap\platform\lib\locale\org-openide-modules_ru.jar;C:\Program Files\snap\platform\lib\locale\org-openide-modules_zh_CN.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util-lookup_ja.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util-lookup_pt_BR.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util-lookup_ru.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util-lookup_zh_CN.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util-ui_ja.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util-ui_pt_BR.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util-ui_ru.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util-ui_zh_CN.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util_ja.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util_pt_BR.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util_ru.jar;C:\Program Files\snap\platform\lib\locale\org-openide-util_zh_CN.jar
Launcher Type: generic

Environment Variables:
PATH=C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Python27;C:\Program Files (x86)\Embarcadero\RAD Studio\7.0\bin;C:\Users\Public\Documents\RAD Studio\7.0\Bpl;C:\Perl64\site\bin;C:\Perl64\bin;C:\ProgramData\Oracle\Java\javapath;C:\Program Files (x86)\Intel\iCLS Client;C:\Program Files\Intel\iCLS Client;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0;C:\Program Files\Intel\Intel® Management Engine Components\DAL;C:\Program Files\Intel\Intel® Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn;C:\Program Files (x86)\Microsoft SQL Server\100\DTS\Binn;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Program Files\MiKTeX 2.9\miktex\bin\x64;C:\Program Files\Hexagon\ERDAS IMAGINE 2015;C:\Program Files (x86)\SSH Communications Security\SSH Secure Shell;C:\Users\EVISMAR\AppData\Local\atom\bin;C:\Program Files\snap\bin
USERNAME=EVISMAR
OS=Windows_NT
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 45 Stepping 7, GenuineIntel

--------------- S Y S T E M ---------------

OS: Windows 7 , 64 bit Build 7601 (6.1.7601.24260)

CPU:total 8 (4 cores per cpu, 2 threads per core) family 6 model 45 stepping 7, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1, sse4.2, popcnt, avx, aes, clmul, ht, tsc, tscinvbit, tscinv

Memory: 4k page, physical 67018500k(48948908k free), swap 134035100k(116034740k free)

vm_info: Java HotSpot™ 64-Bit Server VM (25.102-b14) for windows-amd64 JRE (1.8.0_102-b14), built on Jun 22 2016 13:15:21 by “java_re” with MS VC++ 10.0 (VS2010)

time: Thu Nov 08 09:44:28 2018
elapsed time: 1 seconds (0d 0h 0m 1s)


#6

I had the same issue in Windows 10, it appeared to be a graphics card issue. I am using a Radeon graphics card, and had to un-install the AMD software and install the latest drivers from the AMD site.

Hope this helps,

Matt


#7

Thank you Matt, I’ll try


#8

Did that work for you?


#9

Greetings, and an apology for answering so late.

Nothing of what I do has worked, including your suggestion, I still can not install SNAP on Windows 7

What can I do?


#10

Hey, no problem.

What I would do is un-install all GPU drivers and re-install the latest from the OEM.

Second, if that doesn’t work, I would re-install Microsoft Visual C++ packages.

If neither work, try running SNAP from the command line and let me know what error you are getting at that point.


#11

Thank you very much for the support and your suggestions mattfriesen.

But as it is computer equipment of my office they preferred to change it to me and already in the new computer equipment I could install without problems the most current version of SNAP.

Very kind for your messages, greetings from the city of mexico.