Unable to open Sentinel 2 bands in SNAP

Hello,

I downloaded the following product from the Copernicus browser : S2A_MSIL1C_20160413T044642_N0201_R076_T45RVL_20160413T045850

However, this product has error since the product opens in the SNAP platform however the bands are not opening as there is error. I wonder if this is an issue with the product or with SNAP itself. The error log is as follows :

java.lang.NullPointerException

at org.esa.s2tbx.dataio.openjpeg.OpenJpegExecRetriever.findOpenJpegExecPath(OpenJpegExecRetriever.java:96)

at org.esa.s2tbx.dataio.openjpeg.OpenJpegExecRetriever.getOpenJp2(OpenJpegExecRetriever.java:67)

at org.esa.s2tbx.dataio.jp2.internal.JP2TileOpImage.(JP2TileOpImage.java:102)

at org.esa.s2tbx.dataio.jp2.internal.JP2TileOpImage.create(JP2TileOpImage.java:133)

at org.esa.s2tbx.dataio.s2.ortho.Sentinel2OrthoProductReader$BandL1cSceneMultiLevelSource.createImage(Sentinel2OrthoProductReader.java:1393)

at com.bc.ceres.glevel.support.AbstractMultiLevelSource.getImage(AbstractMultiLevelSource.java:65)

at com.bc.ceres.glevel.support.DefaultMultiLevelImage.getImage(DefaultMultiLevelImage.java:76)

at com.bc.ceres.glevel.support.GenericMultiLevelSource.createImage(GenericMultiLevelSource.java:51)

at com.bc.ceres.glevel.support.AbstractMultiLevelSource.getImage(AbstractMultiLevelSource.java:65)

at com.bc.ceres.glevel.support.DefaultMultiLevelImage.(DefaultMultiLevelImage.java:45)

at org.esa.snap.core.datamodel.RasterDataNode.createGeophysicalImage(RasterDataNode.java:2284)

at org.esa.snap.core.datamodel.RasterDataNode.getGeophysicalImage(RasterDataNode.java:2235)

at org.esa.snap.core.datamodel.StxFactory.create(StxFactory.java:187)

at org.esa.snap.core.datamodel.StxFactory.create(StxFactory.java:274)

at org.esa.snap.core.datamodel.RasterDataNode.computeStxImpl(RasterDataNode.java:2453)

at org.esa.snap.core.datamodel.Band.computeStxImpl(Band.java:507)

at org.esa.snap.core.datamodel.RasterDataNode.getStx(RasterDataNode.java:2420)

at org.esa.snap.core.datamodel.RasterDataNode.createDefaultImageInfo(RasterDataNode.java:1827)

at org.esa.snap.core.datamodel.Band.createDefaultImageInfo(Band.java:486)

at org.esa.snap.core.datamodel.RasterDataNode.getImageInfo(RasterDataNode.java:1809)

at org.esa.snap.core.datamodel.RasterDataNode.getImageInfo(RasterDataNode.java:1792)

at org.esa.snap.core.image.ImageManager.prepareImageInfos(ImageManager.java:834)

at org.esa.snap.core.image.ColoredBandImageMultiLevelSource.create(ColoredBandImageMultiLevelSource.java:51)

at org.esa.snap.core.image.ColoredBandImageMultiLevelSource.create(ColoredBandImageMultiLevelSource.java:47)

at org.esa.snap.core.image.ColoredBandImageMultiLevelSource.create(ColoredBandImageMultiLevelSource.java:41)

at org.esa.snap.ui.product.ProductSceneImage.(ProductSceneImage.java:69)

at org.esa.snap.rcp.actions.window.OpenImageViewAction.createProductSceneImage(OpenImageViewAction.java:271)

at org.esa.snap.rcp.actions.window.OpenImageViewAction.access$100(OpenImageViewAction.java:69)

at org.esa.snap.rcp.actions.window.OpenImageViewAction$1.doInBackground(OpenImageViewAction.java:236)

at org.esa.snap.rcp.actions.window.OpenImageViewAction$1.doInBackground(OpenImageViewAction.java:213)

at com.bc.ceres.swing.progress.ProgressMonitorSwingWorker.doInBackground(ProgressMonitorSwingWorker.java:55)

at javax.swing.SwingWorker$1.call(Unknown Source)

at java.util.concurrent.FutureTask.run(Unknown Source)

at javax.swing.SwingWorker.run(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Caused: java.util.concurrent.ExecutionException

at java.util.concurrent.FutureTask.report(Unknown Source)

at java.util.concurrent.FutureTask.get(Unknown Source)

at javax.swing.SwingWorker.get(Unknown Source)

[catch] at org.esa.snap.rcp.actions.window.OpenImageViewAction$1.done(OpenImageViewAction.java:221)

at javax.swing.SwingWorker$5.run(Unknown Source)

at javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.run(Unknown Source)

at sun.swing.AccumulativeRunnable.run(Unknown Source)

at javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.actionPerformed(Unknown Source)

at javax.swing.Timer.fireActionPerformed(Unknown Source)

at javax.swing.Timer$DoPostEvent.run(Unknown Source)

at java.awt.event.InvocationEvent.dispatch(Unknown Source)

at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

at java.awt.EventQueue.access$500(Unknown Source)

at java.awt.EventQueue$3.run(Unknown Source)

at java.awt.EventQueue$3.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)

at java.awt.EventQueue.dispatchEvent(Unknown Source)

at org.netbeans.core.TimableEventQueue.dispatchEvent(TimableEventQueue.java:159)

at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.run(Unknown Source)

Hi @GJ88,

Could you provide us with more information about your SNAP version and the OS version?
Thanks

It worked I updated my SNAP version. I was using version 8.