Cannot update snap 8.03

[nikmahftr]

hi, i want to ask why my application snap cant updates directly and theres writing unable to connect to the update center, if i want to update always seem likes below this image. please tell me how to fix this problem with easy step. thankyou…

[oana_hogoiu]

Please see:

Checking for updates failed

Hello, I am trying to perform S1 back geocoding on SLC (My stack overview is [SO] using 7 S1 SLC images and SRTM 1sec HGT DEM. After back geocoding master and 3 slave images are ok but 2 of the slave images are blank. I am using SNAP8.0.0 and trying to update to 8.0.3 in order to solve the problem but after 20% download of plugins following error occurs: “Not all of the plugins have been successfully downloaded. The server may be unavailable at the moment. Try again later.” I have followed t…

[nikmahftr]

thanks for your answer, but if im trying like that it cant work also, and the problem still same. is there any other way?

[oana_hogoiu]

Unfortunatelly not. The previous listed possible reasons/solutions are the only ones.
Since this is the second complaint received yesterday, this morning I’ve cleaned SNAP cache to get rid of all the updates that I already had installed (including 8.0.3 ones).
After, installing all updates on SNAP 8.0 (from 8.0.1 to 8.0.3) worked without any issue.
So, it’s not a matter of STEP server.
What version of SNAP are you using? You can see this in Help -> About SNAP, on the bottom part.
Were you able in the past to install updates ? (for 8.0.1, 8.0.2)

[nikmahftr]

iam using 8.0.0 and previously I haven’t installed the update.

[oana_hogoiu]

Are you behind a proxy?

[nikmahftr]

yes, how to fix it?