Error importing ALOS PALSAR-2 Dual Pol

have you seen this tutorial? SAR Polarimetry and Analyses

When the quad-pol data is Level-1.1 you can do all processing in SNAP.
SNAP only has problems with Level-2.1 data which is already geocoded. There was a work-around reported in this topic which works on higher level products: ALOS-1 L1.5 Terrain Correction