Problem with Shortcut

snap
1

I have an issue with SNAP 7.0 where whenever I try to open a product it comes up with the error message shown in the image below.

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image1713×928 45.4 KB

I know this topic has been covered before on this forum post: SNAP software not working properly (Shortcut problem)

however in this forum post the error identified a shortcut that caused the issue and was resolved simply by deleting or moving that shortcut. I have no stated shortcut causing the problem so I am unsure as to what to do.

I have tried updating all the software. Re-installing the software and deleting all previous user settings to get a fresh install however every time this error comes up.

Thank you for your help

3

I had the same issue, but found the shortcut it refered to on my desktop. Could it be a shortcut without a name maybe?

4

I have had a look on my desktop but there is nothing without a name there so im not sure

5

I have the same issue. SNAP actually reports ‘shortcut " refers to is unavailable’. What does SNAP do when it starts up? I’m on a company laptop that has network discs attached when I’m at work, but not when I’m working home and these days I’m working at home.

6

This is actually an issue of the JDK we use.
https://bugs.java.com/bugdatabase/view_bug.do?bug_id=JDK-8213583 35
With the next SNAP release we use a more recent JDK and it should be fixed.

1 Like
7

Do you have any idea when that release is planned?
thanks,
Erik

8

Soon.
Can’t say it more specifically. It has been shifted several times. But I think now we are really close.

9

I removed and updated Java and it this point it seems to work.
Thanks

1 Like
10

I managed to sort this in the end through a complete uninstall and flush of all associated files, then as recmmended updated Java and it seemed to work. I had forgotten I even had this issue but im glad to know its being worked on!