The IT department here at work and I are new to SNAP and so are feeling our way into the software, but are having problems with opening downloaded Sentinel data.
We are operating SNAP 7.0.3 on a Windows 10 computer and we have download image data from
the Copernicus website and tried to open the .xml file with SNAP (File, Open Product). When we do this we get the message “Invalid OpenJpeg executables”
We are aware of two previous threads discussing this problem (Invalid OpenJpeg executables and Need help for opening Sentinel-2 data) and have tried to work through the advise there, although we cannot find the filepath mentioned in " [Need help for opening Sentinel-2 data]". IT assure me that they have adapted local policy such that executables are permitted to operate within SNAP.
We are now puzzled and hoping that others will have some hints and tips that they can share.