You are a genius. Thank you so much. You let me to work again without getting crazy to find a computer on which preprocess satellite data.
SNAP support should hire you ahahah
Thank you again.
Luca
2 Likes
Does someone have an idea why this works?
Actually, the configuration is the same as before these steps.
I am running on an âApple M1 Maxâ, 64GB, macOS Ventura 13.3.1 (22E261). My initial install (fresh + updates) of the ESA SNAP tool fails to show either tools and/or âOpen Productâ.
I followed the âdelete snap/snap folder, restart, âŚâ discussed above and got to a point where I could see both tools and âOpen Productâ windows. However, when I tried to actually load a Sentinel-2 image, it failed (likely a separate thread to discuss that). Further, when I re-installed the Sentinel-1 Toolbox I lost the ability to see the tools and âOpen Productâ windows again.
I have not seen any other post discussing if this might be a problem with just the Sentinel-1 Toolbox.
Hi all,
I had the same issue with snap GUI being unresponsive. I have Ventura 13.3.1 and M2. I fixed it using josbel96âs genius method.
Thanks a lot!
1 Like
Did you try josbel96âs method twice? I had to repeat it when I noticed things not working (for a total of three times).
Iâm experiencing the same problem with the Mac Ventura M1-pro processor. In the image, you can see that the âopen productâ option is not appearing.
Thank a lot Josbel, This works as you said. Will start processing some data to see how it works in the long run.
Thanks again!
Thanks to @jfe and @josbel96 for the workaround. It solved the problem for me on MacOS Ventura + Intel MacBookPro 2019.
1 Like
Thanks to @josbel96 for providing this method, it did work.
@marpet, I did some tests and I seem to found something.
The problem may be caused by âWorld viewâ and âProduct libraryâ components.
I notice that when I use josbel96âs method, the tool in the windows will be removed because of disable almost all plugin of SNAP. When I use âWindows->Reset Windowsâ to reset the toolbox in SNAP, the problem will occur again. So I try every component one by one and finally find that when one of these two components enable, the menu will not show anymore. If I remove it and restart SNAP, everything will be fine again. I suggest that it could be the 3D render part of Java have some problem with the new version of macOS.
This above is my speculation, maybe someone can verify if it is true or not, thank you.
1 Like
Thanks for the report.
we have also solved it for the next release. So it will be no issue anymore in the future.
4 Likes
When are you going to release version 10? Is there any penciled date?
Hi! You are a genius. I did it and it works correctly. but now I have another problem. I donât know if this problem has something to do with the procedure.
now in my menu File > Import > SAR Sensors, I only see two of all the sensors supported by the software.
Could you please give a help?
regards
Jorge
Hello! Thank you for yogur solution.
I dos your procedure and it works perfectly.
But now in my menu: File > Import > SAR Sensors > Does not appear all of the sensors supported.
For example SAOCOM
It will be because of that procedure
Could you please give a hand?
Thanks!
It works! Excellent!
The workaround proposed on the forum does not solve all problems with Mac OS Ventura.
Is version 10 coming soon?
2 Likes
Dear @mengdahl I do have the same result and question of our colleague @gpeltzer, yes indeed doesnât work for all Mac OS.
Hello,
Do you have an ETA for version 10?
Do you think it will be compatible with macOS 14 Sonoma?
Thanks 
Hello Everybody, I am using Apple Chip M2, Sonoma 14.1.1 for SNAP i tried to work with version 9.0 but the tools bar is not responding and then i tried to use the lower version 7.0 & 8.0 but still the error remains same. I am not being able to execute the tools bar. Do anyone have any solution.
Hi @erkdiwakar,
This solution seems to work for some users: